a day in the life: what you’ll do
In this role you will be leading discovery activities for problem framing in the digital space of the store. You will then take that clearly framed problem and design and implement the best solution for the guest and our retail employees (educators).
- Lead problem definition, in partnership with Product Management.
- Participate in, create, and facilitate collaborative ideation sessions with cross-functional partners, educators and leadership.
- Clearly communicate and advocate a strategic point of view utilizing strong design rationale to cross-functional teams and senior leadership, and be open to their feedback.
- Create and deliver leadership level presentations.
- Create deliverables that communicate problems and/or solutions to audiences including senior stakeholders – using the appropriate tools, artifacts, and fidelity level for the audience/purpose. For example: wireframes, information architecture, mock-ups, interactive prototypes, final design assets.
qualifications
- 5+ years of experience in product design or user experience design for iOS apps, preferably in retail, ecommerce, omni-channel or adjacent industries.
- Advanced skills in all of the following: User Centered Design methodologies; creating design documents like (but not limited to): use case diagrams, journey maps, mental models, mock-ups and rapid testing and learning with prototypes at varying levels of fidelity; UI design, including current industry best-practice in UI standards, and Accessibility requirements, for mobile.
- A portfolio demonstrating your end-to-end design process.
- Ability to drive results in a collaborative environment.
- Strong presentation skills to share your work with credibility, clarity, and confidence.
- Ability in facilitation techniques that enable groups to build clarity and alignment.
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Immigration support is potentially available for this role.
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.